Does your company need to monitor the call quality and the performance of your multilingual staff? DG Multilingual Services can help you, supported by extensive experience in the trancription of calls for quality monitoring purposes for some high-profile customers in the Finance and Travel and Tourism fields.
Many companies have a system in place whereby the calls of their English-speaking staff get monitored for quality purposes, but when it comes to their multilingual staff there is no-one who can monitor their performance.
Don't run the risk of dropping the level of service you offer to your international customers. Let DG Multilingual Services help you to keep on top of your Customer Service and get invaluable input that will allow you develop the skills of your staff and to prepare training sessions.
DG Multilingual Services can tailor packages designed to suit your individual goals and can be purchased on an ad-hoc basis or as a continuous monitoring programme.
*At the moment DG Multilingual Services offers this service for Spanish. Please get in touch for more details.